> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://tieback.io/docs/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://tieback.io/docs/_mcp/server.

# Introduction to tieback

> An introduction to tieback, the platform for issuing, governing and serving verifiable Digital Product Passports for physical products at scale.

**tie*back***

is a software platform for Digital Product Passport programmes and product identity. It provides
structured digital identity for physical products, designed to remain updateable over time and
usable across compliance, authentication, ownership, and safety workflows. This documentation
explains how

**tie*back***

is structured, how identifiers resolve, and how to integrate with the APIs.

## What you'll find here

* Platform architecture overview
* Product and identifier model
* Resolver and GS1 Digital Link behaviour
* Localisation and Market Packs
* Passport content configuration and themes
* Minting and lifecycle concepts
* API credentials and endpoints

### What you can do with **tie*back***

#### Manage products

Maintain a structured product catalogue with schema-driven attributes tailored to your industry.

#### Import at scale

Upload product data via CSV, map columns, validate rows, and commit, all in one guided workflow.

#### Edit in bulk

Select up to 100 products and update shared attributes in an editable grid, or apply a value
across all rows at once.

#### Track identifiers

Assign and manage SKU, GTIN, EAN, and UPC codes with full change history and immutable audit
trails.

#### Resolve via GS1 Digital Link

Every product gets a permanent scan URL on your brand's subdomain. Old codes keep working, even
after changes.

#### Configure passports

Control exactly what product information appears in your Digital Product Passports through
configurable content blocks and templates.

#### Extend with custom fields

Define brand-specific custom attributes beyond the standard DPP schema: tracked, governed, and
available in products and passports.

#### Present with a curated theme

Deliver branded, enterprise-grade passport experiences with a professionally designed,
accessible theme that applies your brand colours, logo, and typography.

#### Mint passports

When a product is ready, mint a verifiable Digital Product Passport tied to a production batch.

#### Localise for every market

Configure market-specific formatting, recycling guidance, disclaimers, and multilingual content
for 31 pre-configured global markets.

#### Run product safety and recalls

Author safety notices and recalls, target the affected products, and publish them to the
consumer passport experience.

#### Understand scans with Passport Intelligence

See scan volumes, geography, engagement, and product-integrity signals across your passport
estate.

#### Work alongside Tia

Ask the operations assistant about your workspace, diagnose readiness gaps, and review evidence
in context.

### Who it's for

**tie*back***

is built for brand teams, product managers, compliance officers, and developers, who need to meet
Digital Product Passport regulations while keeping operations simple.

### How this documentation is organised

| Section                        | What it covers                                                                    |
| ------------------------------ | --------------------------------------------------------------------------------- |
| **Getting Started**            | Platform overview, architecture, security model, and Tia                          |
| **Onboarding & Plans**         | Workspace onboarding, plans and subscriptions, and Tia credits                    |
| **Tenancy & Governance**       | Roles and members, audit log, notifications, and economic operators               |
| **Authoring Studios**          | Content Studio, Theme Studio, and Advanced Studio                                 |
| **Product Module**             | Catalogue, custom fields, search, identifiers, import, bulk editing, and resolver |
| **Localisations**              | Market Packs, multilingual content, and market-specific formatting                |
| **Domains & Custom Hostnames** | Platform subdomains, custom hostnames, DNS setup, and troubleshooting             |
| **Passports**                  | Content templates, themes, publication lifecycle, and consumer experience         |
| **Product Safety and Recall**  | Safety notices, recalls, and the consumer-facing safety experience                |
| **Passport Intelligence**      | Scan analytics, engagement, integrity signals, and data privacy                   |
| **Minting**                    | Passport minting lifecycle, exports, and carrier output profiles                  |
| **API Reference**              | Programmatic access to products, identifiers, resolver, imports, and credentials  |

### Quick links

#### [Products](/product-module/products)

Browse and manage your catalogue

#### [Localisations](/localisations/overview)

Configure market-specific content

#### [API: Identifiers](/api-reference/api-identifiers)

Read and write identifiers via API

## Related Docs

* [Getting Started](/getting-started)
* [Architecture](/getting-started/architecture)
* [Identifiers](/product-module/identifiers)
* [Localisations Overview](/localisations/overview)
* [Resolver & GS1 Digital Link](/product-module/resolver-gs-1-digital-link)
* [Products](/product-module/products)
* [Minting Overview](/minting/overview)